Refund Policy

Thank you for choosing PrimesTv for your IPTV services. We strive to provide high-quality streaming services and customer satisfaction. In the event that you are not completely satisfied with your purchase, we offer a refund policy outlined below.

Subscription Cancellation and Refund Rights:
You have the right to cancel your subscription within 7 days of the initial purchase without providing a reason for cancellation. However, this refund policy is not applicable if you have already used the service extensively or violated our terms of service.

Requesting a Refund:
To request a refund, please contact our customer support team by email at [email protected] In your refund request, include your order details, including the date of purchase and the email address associated with your account.

Refund Process:
Upon receiving your refund request, we will review it and process the refund within 14 business days. The refund will be issued through the same payment method used during the purchase. You will not incur any additional fees for the refund.

Goods and Services Not Eligible for Refund:
Certain items or services are not eligible for a refund, including:

Subscription services that have been used extensively or violated our terms of service.
Customized or personalized services.
Services that have already been delivered and consumed.
Contact Us: [email protected]
If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer support team at [email protected] We are here to assist you and address any issues you may have.

Please note that this refund policy is subject to change without prior notice. We encourage you to review this policy periodically to stay updated.

Thank you for choosing PrimesTv. We appreciate your business and strive to provide the best possible service.